Yes — you can visit our atelier in the heart of Vienna and try on pieces from our core collection in person. Please contact us via customercare@attrejewelry.com to schedule your visit!

If you're not able to make it to Vienna, we also offer video call consultations, where we can show you pieces up close and talk through fit, sizing, and details together.

We only use natural diamonds. As a diamond grader herself, founder Maria Zelenko personally selects every stone that goes into an Attrē piece, so cut and clarity are never left to chance.

Yes, we'd love to have you! Choose a design from our core collection of rings, or contact us via customercare@attrejewelry.com to commission a bespoke design. No matter which option you go for: we will guide you through every step, so it feels right from the start – with a personal consultation at our Vienna atelier, or by video call if that's easier for you.

The carat total weight for a jewel with many diamonds can vary slightly, as every diamond is cut uniquely for our jewelry. There can be minimal differences in depth and width to fit the setting perfectly. These minor differences can add up for a jewel with many diamonds. In most cases, it will be the same total carat amount, but it can vary slightly in cents.

We currently ship to all EU countries, Switzerland, United Kingdom, USA and Canada. For all other countries, please contact us via customercare@attrejewelry.com and we will try to make it happen!

We are pleased to offer free standard shipping to all countries on our shipping list. Kindly note that customers in the UK and Canada are responsible for any customs duties or import taxes that may apply upon delivery.

We ship Delivered Duty Paid (DDP) to the US and Switzerland. This means all import duties are included in the price, and no additional charges will apply upon delivery.

We use ensured shipping with our trusted partners FedEx and DHL. To further ensure the secure delivery of your order, we only deliver to residential addresses and no PO boxes or packstations.

Each piece of Attrē fine jewelry is carefully made, so please allow 4 to 6 weeks production time. While our standard production time applies, we’re always happy to accommodate when possible. If you need your piece ready by a specific date or event, please don’t hesitate to reach out — we’ll do our best to prioritize your order.

Shipping times vary depending on your home country. You will receive a shipping confirmation email containing your tracking number once your parcel has been shipped. Orders from Austria are typically delivered between 1-2 working days. To most of the other European countries, shipping will normally take 2-5 business days. For the USA and Canada the parcels are usually delivered within 5-8 business days. Please note: The estimated shipping times are an approximation and not a guarantee.

Orders for products that have been personalized or otherwise made for you with bespoke specifications cannot be returned to us for exchange or refund.

You have 14 days upon reception of your order to return the jewelry to us for a refund. Refund requests must be sent by email to customercare@attrejewelry.com.

You must indicate the order number, your name and your phone number. You must return each item unworn, in perfect condition and with its complete original undamaged packaging. You have to pay the shipping costs for your return. We strongly advise to choose an insured shipping option where a tracking number is provided. While the returned package is in transit, it is under your responsibility.

We do not do standard exchanges on our online shop attrejewelry.com. Please return the jewelry for a full refund and place a new order with your preferred design. You have to pay the shipping costs for your return. Please don’t hesitate to contact us via customercare@attrejewelry.com and we will be happy to assist.

Please get in touch with our customer care via customercare@attrejewelry.com and provide us with your tracking number. We will find a solution!